Find answers here to the most frequently asked questions about your stay, services, groups, packages and the location of Repotel hotels.

  • What types of rooms are offered at Repotel Hotels?

    Repotel Hotels offer several types of rooms and suites to meet different stay needs. Depending on the property, you can choose from rooms with one king bed or two queen beds, as well as superior rooms offering more space, ideal for long stays.

     

    These options are suitable for business travellers, couples, families and guests on extended stays near Quebec City.

  • What is included in the rooms at Repotel Hotels?

    All rooms at Repotel Hotels include the essential amenities for a comfortable and worry-free stay.

     

    Rooms include, in particular:

    • Free high-speed Wi-Fi
    • Keurig coffee machine
    • 55-inch television with all channels
    • Mini-refrigerator and coffee maker
    • Full bathroom with hair dryer
    • Quality bedding and mattresses, individually controlled air conditioning
    • Telephone and clock radio

     

    Additional pillows, blankets and towels, a rollaway bed or a playpen are available upon request.

     

    The properties also offer access for people with reduced mobility and a reception desk open 24 h / 7.

  • What time are check-in and check-out?

    Check-in is from 4 p.m. and check-out is before 11 a.m. Adjustments may be possible depending on availability.

  • Is Repotel Hotel suitable for business stays?

    Yes. Repotel Hotel is well suited to business stays, with rooms offering a functional workspace and free high-speed Internet access. Meeting rooms are also available on site depending on the property.

     

    For longer stays, discounts are offered starting on the 3rd night and for subsequent nights, making it an advantageous option for extended business stays.

  • Do you offer solutions for recurring business stays?

    Yes. Adapted solutions and rates may be offered to companies with recurring or regular needs. To do so, contact the sales team directly at: ventes@repotel.com

  • Is the hotel accessible to people with reduced mobility?

    Yes. Repotel hotels offer accessible facilities and rooms adapted for people with reduced mobility.

     

    Repotel properties are assessed and recognized by Kéroul, a reference organization in accessible tourism in Quebec.

     

    The availability of adapted rooms may vary depending on the hotel. It is recommended to contact the property directly before booking in order to validate your specific needs and ensure a stay that meets your expectations.

  • Why book directly on the Repotel Hotel website?

    Booking directly on the Repotel Hotel website allows you to obtain the best available rates, without an intermediary, while communicating directly with the property to meet your specific needs.

     

    By booking on the official Repotel website, you benefit from:

    • Rates communicated by the hotel, with no hidden fees;
    • Clear and up-to-date information on rooms and availability;
    • Direct contact with the team for any question, modification or special request;
    • A simple, secure and transparent booking experience.
  • Is Wi-Fi Internet included?

    Yes. High-speed Internet is offered free of charge throughout the property.

  • Is parking available on site?

    Yes. A large free parking lot is available on site, including spaces adapted for vehicles, trailers and groups. Learn more

  • Does the hotel have a restaurant and bar?

    No, but several are located nearby (within walking distance)

  • Is there a fitness room?

    No.

  • Are pets accepted at Repotel Hotel?

    Yes. Repotel hotels accept dogs only, under certain conditions and subject to the availability of rooms designated as pet-friendly. Cats and other types of animals are not allowed, for hygiene, safety and maintenance reasons. Learn more

  • How many dogs can I bring per room?

    A maximum of one (1) dog per room is authorized. In the exceptional case where you would like to stay with two dogs, it is recommended to contact the Repotel hotel concerned directly to validate the possibility, depending on availability and applicable conditions.

  • Are there fees to stay with a dog?

    Yes. A fixed fee of $40 per stay applies for welcoming a dog.

  • Are dogs allowed in all rooms?

    No. Dogs are allowed only in rooms designated as pet-friendly, subject to the property’s availability. It is recommended to confirm this option at the time of booking.

  • Can I leave my dog alone in the room?

    No. For reasons of safety, peace and well-being, the dog must never be left alone unattended in the room, even if it is kept in a crate.

     

    The dog must accompany its owner at all times when moving outside the room.

  • Must dogs be kept on a leash in the hotel?

    Yes. Dogs must be kept on a leash at all times in common areas, both inside and outside the property.

  • In which areas are dogs allowed?

    Dogs are allowed in designated outdoor areas and circulation areas required to access the room.

     

    They are not allowed in dining rooms, meeting rooms, relaxation areas or indoor recreational facilities, except for recognized assistance dogs.

  • Are assistance dogs accepted?

    Yes. Recognized assistance dogs are admitted in accordance with current regulations and may access areas that are normally restricted.

  • What happens if my dog causes damage or disturbances?

    The guest is fully responsible for any damage caused by their pet.

     

    The hotel reserves the right to refuse or interrupt a stay if the conditions of the dog policy are not respected or if the animal’s behaviour affects the comfort or safety of the premises.

  • Do I need to inform the hotel in advance if I am travelling with a dog?

    Yes. The acceptance of dogs is subject to availability and must be confirmed at the time of booking. For any question, it is recommended to contact the Repotel hotel concerned directly.

  • Where are Repotel Hotels located?

    Repotel Hotels are located in strategic locations to make travel easier in Quebec City and on the South Shore:

    • Repotel Henri-IV Hotel: Henri-IV area, in Quebec City, with quick access to major roads
    • Repotel Airport Hotel: Quebec City Jean-Lesage International Airport area
    • Repotel Lévis Hotel: in Lévis, near major roads and just minutes from Quebec City

     

    Each property offers convenient access to business areas, services and the main attractions of the region.

     

    For the exact addresses, complete contact information and directions, we invite you to consult the Contact us section.

  • Is Repotel Hotel easy to access for travellers coming from outside the region?

    Yes. Repotel hotels are easily accessible thanks to their proximity to major roads, Jean-Lesage International Airport and the main urban areas of Quebec City and Lévis.

     

    The properties are also served by public transit or located near bus routes, making travel easier for guests arriving without a car or wishing to get around the region without driving.

     

    Whether you arrive by car, by plane or by public transit, the location of Repotel hotels allows you to quickly reach your accommodation and travel efficiently during your stay.

  • Do you offer corporate rates?

    Yes. Corporate rates may be offered to companies depending on their needs and the frequency of stays. Contact the sales team to discuss your needs and obtain the best offer for you: ventes@repotel.com.

  • Is the hotel suitable for extended business stays?

    Yes. Repotel Hotel is well suited to extended business stays thanks to comfortable rooms, free high-speed Internet access and a quiet environment conducive to both work and rest.

     

    The rooms are equipped with a mini-fridge and coffee maker, and microwaves are available to guests in the lobby, making it easy to reheat meals during the stay.

     

    Advantageous rates may apply for multi-night stays, making it a practical and functional option for medium- or long-term business travel.

  • How do I book a stay at Repotel Hotel?

    Bookings can be made directly on the hotel’s website or by contacting the property.

     

    Consult the Contact us section to find the phone number for your hotel.

  • Can I modify or cancel a booking?

    The modification or cancellation conditions vary depending on the rate booked and the booking method. We recommend consulting the conditions specified at the time of booking.

     

    Bookings made directly with Repotel Hotel, whether through the official website or by phone, may be modified or cancelled according to the conditions in effect.

     

    Bookings made through partner websites or third-party platforms are subject to their own policies and must be managed directly with those platforms.